Analysis of Semeru Simple Rental Flats (Rusunawa) Service Quality Analysis Using the Importance Performance Analysis (IPA) Method
Yovita Inggar Mawardi
Universitas Jember
Ratri Wulandari
Universitas Jember
Gusti Kinanti Wahyu Istiqomah
Universitas Jember
Rheynaldi Lintang Susila
Universitas Jember
Aulia Ilecsi Hendriavi
Universitas Jember
Abstract
Housing is a basic need that is very important for the survival of the community. Good housing and settlements can improve the quality of human resources and improve the quality of life and equitable distribution of people's welfare. the provision of flats is one alternative to address the problem of housing and settlement needs in cities that tend to have a fairly rapid increase in population. Flats are an alternative solution that is quite effective because the construction of flats can save land use, make urban rejuvenation for slums, and provide assistance to Low-Income Communities. The need for housing for low-income people (MBR) is increasing, to overcome housing problems for low-income people, one of the policies and strategies of the Probolinggo City Government in assisting the community to provide shelter for underprivileged families is the provision of Flats (Rusunawa) ) Semeru. With the existence of Rusunawa, it is expected to be able to provide comfortable and decent housing to improve the quality of life of Rusunawa residents. However, the function of the flat is not yet achieved because it only looks at the physical form of the flat without looking at the perceptions and needs of infrastructure facilities from the residents. The method used is descriptive qualitative and Importance Performance Analysis (IPA) analysis. The results of the study explained that there are infrastructure variables that are not optimal because they are not maintained and their management is still not optimal, based on an analysis of the level of satisfaction of the residents of Rusunawa residents, a strategy to improve service quality is produced. It is hoped that this strategy can be realized and can support a better life for Rusunawa Semeru residents.
Keywords: Housing, Service Quality and Importance Performance Analysis (IPA)
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